Privacy Policy

Last updated: December 2024

This document discloses our privacy policy (the “Policy”). This Policy applies solely to information collected by or through the use of cleardrainatlantaplumber.com (the “Website”) or any request for a quote submitted by you relative to the Website. This Policy will notify you of the following:

• What personally identifiable information is collected from you through the Website, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

The information collected is the information that is provided to us in the required form fields.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside our organization, other than as necessary to fulfill your request. You understand that any information which you provide to us will be forwarded to our Premier Partners, as that term is defined in the Terms of Service of this Website, and that our Premier Partners may share that information with their agents, employees, contractors, clients, customers, referrals, or others.

Unless you ask us not to, we may contact you via phone or other means in the future to tell you about specials, new products or services, or changes to this Policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You may:

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Have us delete any data we have about you.
• Express any concerns you have about our use of your data.

To exercise these rights, please contact us using the information provided on our Contact Us page.

Security

We take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and “https” at the beginning of the webpage URL.

Only employees who need the information to perform a specific job (e.g., customer service or generating quotes) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, please contact us using the information provided on our Contact Us page.

CCPA – Regarding California Residents

The California Consumer Privacy Act (“CCPA”) provides Consumers (as defined in the CCPA) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Information We Collect:

We collect Personal Information (“PI”), as defined under the CCPA, which includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked directly or indirectly, with a particular consumer or household.

Please review the categories below to learn more about:

1. The categories of PI that we have collected about consumers over the previous twelve (12) months.
2. The categories of sources from which the PI was collected.
3. The business or commercial purpose(s) for collection and/or disclosure.
4. The categories of partners with whom we share PI.

Categories of PI We Collect:

• Website Information: First name, last name, email, telephone number, street address.
• Online Identifiers: IP address.

Categories of Sources from Which We Collect PI:

• Directly from a Consumer (e.g., when you contact us via our Website or leave a review).
• Directly or indirectly from vendors, Premier Partners, service providers, or other third parties.
• From your use, visit, or activity on the Website (e.g., through your submissions or indirectly through browser information).

Purposes for Collection:

• To fulfill the purpose(s) for which the information was collected (e.g., to provide a quote).
• To provide you with information, products, or services you have requested.
• To improve our website, services, and products.
• For security purposes, such as to prevent unauthorized access or disclosure.
• To comply with legal obligations, including the CCPA.

Retaining Your PI:

We retain your personal information based on the nature, amount, and sensitivity of the data and applicable legal requirements.

Categories of Partners With Whom We Share Your PI:

• Service Providers.
• Premier Partners, who may share your PI with their vendors, contractors, employees, agents, or others.
• Affiliates, subsidiaries, and related entities.
• Contractors authorized by you.
• Governmental, legal, regulatory, or other authorities, where required.

Your California Rights:

Under the CCPA, California residents have the right to:

• Notice: Be informed of the categories of PI collected and its purposes.
• Know: Request details about our collection, disclosure, and use of their PI over the past 12 months.
• Delete: Request the deletion of their PI, subject to legal exceptions.
• Non-Discrimination: Exercise privacy rights without discrimination.

To exercise these rights, please contact us using the information provided on our Contact Us page.

Authorized Agents:

You may exercise your rights through an authorized agent. Requests made by an agent must include satisfactory proof of authorization.

For further inquiries, visit cleardrainatlantaplumber.com.